Before you shop:

1. Check your benefit balance and the date your benefits expire.
2. Shop only at WIC-approved stores. Your WIC office will let you know the locations where you can use your benefits. Look for the “We Accept eWIC” decal at the grocery store.
3. Tell the WIC office if you would like someone else to be able to pick up or use your WIC benefits.

To check your family balance, the Food List and more, download the EzWIC app or WIC Shopper app.

While you shop:

• Read your benefits carefully to know which foods and quantities you can purchase.
  • You can check your WIC balance at the store by swiping your card at the checkout stand and entering your PIN, calling the customer service number on your card, or using your WIC program’s shopping app.
• You do not have to buy all your foods at one time.

At the checkout stand:

1. Tell the cashier right away that you are using an eWIC card. Use your eWIC card before other methods of payment.
2. Wait for the cashier to ask you to swipe your eWIC card and enter your PIN.
3. After foods are rung up, review the transaction before approving. After approving, the WIC food items purchased will be deducted from your account.
4. You will be given a new receipt with the remaining benefit balance and the date your benefits expire. Keep your receipt so you know the remaining balance and expiration date for your next shopping trip.

Note: Self-checkout may be allowed at some WIC-approved stores. Please look for signs near the self-checkout to see if it is approved or ask a store employee.

If you want to know if a certain brand of food is eligible, please contact your WIC office or use the resources listed for your program below.

Arizona WIC

• Contact the WIC Shoppers’ Helpline (866) 927-8390
  Monday - Friday 7 a.m. - 7 p.m. Saturday 8 a.m. - 1 p.m.
  [email protected]
• Check the EzWIC app
• Contact your WIC office

Inter Tribal Council of Arizona WIC

• Contact your WIC office
• Check the WICShopper app
• Or call 1 (800) 360-6150

Navajo Nation WIC

• Email your WIC office at [email protected]
• Call your WIC office at (928) 871-6698 or 1 (800) 307-4231
• Or check the EzWIC app

If you have problems at the grocery store:
Talk to the store manager. Report the date, time, and names of store staff involved and save your store receipt. Contact your WIC office if you are still not satisfied.

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:

1. mail:
   U.S. Department of Agriculture
   Office of the Assistant Secretary for Civil Rights
   1400 Independence Avenue, SW
   Washington, D.C. 20250-9410; or
2. fax:
   (833) 256-1665 or (202) 690-7442; or
3. email:
   [email protected]

This institution is an equal opportunity provider.