There are multiple ways to get help with your Washington WIC Card.

Call the automated WIC card line:
1-844-359-3104 any time day or night to:

• Change your PIN (Personal Identification Number).
• Check your benefits balance.
• Hear transactions made on your card.
• Hear what benefits are still available.
• Hear when your benefits expire.

Be Aware: Your PIN will be locked after 4 unsuccessful tries. Locked PINS are unlocked after midnight.

Call a customer service representative:
Someone is available to help you Monday through Friday 8:00 am to 5:00 pm.

For September and October, we will also be available:

• Saturday 9:00 am to 4:00 pm
• Sunday 9:00 am to 2:00 pm

Call the WIC line at 1-800-841-1410, press option 1, then option 2 to reach a customer service representative. They can help you with:

• Resetting or changing a PIN.
• Reporting a lost, stolen, or damaged card.
• Checking your benefit balance and benefits end date.
• Issues using your WIC Card at the store.

They can also assist you when an interpreter is needed for WIC Card help.

Email a customer service representative:
For issues that aren’t time-sensitive, or are outside of business hours, send an email to WIC Card Support. Be sure to include:

• Name.
• Phone number.
• The number on the front of the WIC card.
• A brief description of the issue.

We’ll call you within the next few business days to help resolve your issue.

Call your WIC clinic during their normal hours to:

• Change or reset a PIN.
• Report and replace a lost, damaged, or stolen card.
• Check your benefit balance.
• Troubleshoot card issues.
• Ask when your benefits end.