Start here!

We welcome you and your family to the WIC Program. Please call us if you have any questions by dialing: 1-877-WIC-KIDS (1-877-942-5437).  Are you having problems with the WICShopper app?  Email JPMA at WICShopper@jpma.com 

Are you new to WIC?  Please watch the Utah WIC Orientation video below!

VIDEO

Utah WIC Orientation – English

Utah WIC Orientación – español

Tips and FAQ’s

Using your WIC Checks

Utah WIC - Using your WIC Checks 1

 

 

WIC Q & A

Q: Do I have to get all of my WIC foods?

A: No, it is not a violation if you choose to purchase less or none of the WIC foods provided to you.

Q: Can I replace foods I don’t use with another food?

A: A few substitutions are allowed for some foods. Contact your WIC clinic to discuss your options and to have your checks changed. No substitutions may be made at the store. You must get what’s printed on the check if you choose to purchase that food using your WIC checks.

Q: May I feed my WIC foods or my child’s WIC foods to other members in my household?

A: The WIC foods are meant only for the person whose name is on the checks. If those in your home receiving WIC checks do not eat a certain WIC-provided food, do not get it at the store or ask the clinic staff to remove it from your checks. If you have gotten WIC foods that are unneeded, bring them to your WIC clinic.

Q: What should I do if I reduce or stop breastfeeding?

A: Contact your WIC clinic. You will meet with a nutritionist and discuss the options available to you.

Q: Will my benefits roll over to the next month if they are not used?

A: No. Any WIC food benefits not purchased that month will not carry over to the next month.

 

 

Find a WIC Clinic

Use the “Find a WIC Office” button in the WICShopper app.  You can get directions to your clinic and call them right from the app.

Find a WIC Store
  • Use the “WIC Stores” button in the WICShopper app
  • Look for a “WIC Accepted Here” sign.
Shopping Tips
  • Don’t forget to bring your WIC voucher with you to the store!
  • Scan products in the WICShopper app to make sure they are WIC eligible.  Remember to verify that you actually have the benefits to purchase the product!
  • Use your Utah WIC Authorized Foods List (AFL) in the WICShopper (or your printed version) to see the WIC foods you can buy.
  • Buy store brands, shop for sales and specials, and use manufacturer and store coupons.
Scanning Products

Q: I scanned some foods or key entered a UPC number and see some different messages.  What do they mean?

A:

  • Allowed – This items is allowed for WIC! One thing to know is you might see an item is allowed, but it’s not in your WIC food benefits, so you can’t buy it with WIC. Until WIC benefits link to the WICShopper app, this “allowed” message may not apply to your family’s benefits. For example, a one year old child gets whole milk. If you don’t have a one year old child in your family, whole milk won’t be part of your WIC food benefits, and you won’t be able to buy whole milk at the check stand.
  • Not a WIC item – This means WIC hasn’t approved this item. If you think you should be able to buy this food with WIC food benefits let us know by using “I couldn’t buy this!” button in this app.
  • Unable to identify – This means the app can’t determine if the item is WIC eligible. This could be due to not having connectivity in the store. Try connecting to WiFi or finding a spot where you get better service.

Q: I tried scanning fresh fruits and vegetables.  Either they don’t scan or they come up as not allowed. Why?

A: The app can’t scan fresh fruits and vegetables and sometimes the stores use their own packaging.  However, all whole, pre-cut, sliced or individual serving sizes without sauces or dips are allowed. There are some other rules, so refer to your food list in the app for more details.

I couldn't buy this!

Q: When would I use, “I couldn’t buy this”? And what is it?

A:  “I couldn’t buy this!” lets you tell WIC when a food item you’re trying to buy is denied at the register. When you use, “I couldn’t buy this!” in the WICShopper app, we will get a notice at the State WIC office. We review all items you tell us about and work with stores to make allowed foods available to you!

eWIC is Coming!

eWIC is Coming!

We are are moving away from issuing paper vouchers in mid-2020 and will be introducing electronic benefits. This will make checking out at the grocery store easier and more discreet. With eWIC, you will use a smart card to purchase your WIC food instead of of using paper checks. 

With eWIC, you be able to…

    • Buy only the foods you need
    • Make purchases throughout the month
    • Have a secure card that works like a debit card

We will be updating this information as eWIC approaches.  Check back here for updates!

WIC Rights and Responsibilities

WIC Rights and Responsibilities

Rights and Responsibilities

We’re excited to see you at WIC today and are happy to help you!

I have the right to:

  • Get checks to buy healthy foods. I know WIC does not provide all the food I need.
  • Get information about healthy eating and active living.
  • Receive help and support with breastfeeding.
  • Receive information on immunizations and other health services that may help me.
  • Fair and respectful treatment from WIC staff and store employees.  If I have not been treated fairly, I can talk to a WIC supervisor. I can ask the WIC director or the State WIC Office for a conference or a hearing if I disagree with decisions regarding my eligibility.
  • Civil rights protection. WIC Program eligibility standards are the same for everyone regardless of race, color, national origin, sex, age or disability.
  • Privacy. WIC’s privacy policy is found on the back of this form.

My responsibilities:

I agree to give true and complete information about:

  • My income. I will tell staff about all income sources in my household. I will report any changes.
  • My participation in Medicaid, Food Stamps (SNAP), or the Family Employment Program (TANF). I will let WIC know if I stop participating in a program that made me eligible for WIC.
  • My breastfeeding status. I will notify WIC if I reduce or stop breastfeeding.
  • My pregnancy status.
  • My address. I will report changes to my address or contact information. I can ask for a Verification of Certification (VOC) if moving out of state. This will make it easier to get on WIC in the new state.

I agree to follow the rules. I will:

  • Treat clinic staff and store employees with respect. I won’t swear, yell, threaten or harm anyone.
  • Use my WIC foods only for the person whose name is on the checks.
  • Return extra foods I can’t use to the clinic.
  • Never offer to sell, give away, or trade my WIC foods or checks.  This includes posting them online, or returning them to the store. Any food I offer to sell or give away that is the same as the WIC food I received will be assumed to be WIC food. I will be asked to pay the program back for the food.
  • Use my checks in the correct month printed on the check.
  • Get checks from only one WIC clinic each month. I understand that dual participation is illegal.
  • Keep my appointments or call the clinic to reschedule. I understand I can be taken off the program if I do not pick up my checks for two months in a row.
  • Bring my WIC ID packet with me when I go to the clinic or spend WIC checks at the store.
  • Protect my WIC checks like cash, keeping them from being lost, stolen or destroyed.
  • Tell WIC staff if my checks are lost or stolen. I won’t use checks I reported as lost.
  • Buy only the foods listed on my check and in the Utah WIC Authorized Foods booklet.
  • Not make any changes to my checks.
  • Sign my checks after the correct purchase price has been filled in by the cashier.
  • Follow the rules and instructions in the Utah WIC Authorized Foods booklet.

Agreement:

I have read or been told of my rights and responsibilities (printed on the front). I know that if I do not follow these responsibilities, I may be asked to repay for benefits or I or my children may be taken off the WIC program.

This certification is being made with the use of federal funds. I certify that the information I have given is correct to the best of my knowledge. Program staff may check all information I have given to the clinic. I know that any untrue claim that is said or done intentionally to receive food benefits (for instance: making a false or misleading statement or misrepresenting, concealing, or withholding facts) may result in me having to pay the state agency for the value of food improperly given to me, and may subject me to civil or criminal prosecution under State and Federal law.

If I have chosen to designate a proxy, he/she can pick up and redeem my WIC checks for me. My proxy may also bring my child/children to the clinic if follow up visits are needed to have their height and weight checked, and/or blood screened for low iron. I understand that I am responsible for the actions of my proxy. I must ask my proxy for any information or notifications given to them. I understand that I, the endorser, or an additional endorser that I have designated, must be present at certification appointments.

WIC Privacy Policy:

WIC respects your right to privacy. As a WIC participant, you may receive reminder text messages, phone calls, letters, postcards, or emails. You may request not to receive these reminders. To opt out of texting, text STOP to 22300.

Information about your participation in the WIC program may be shared for non-WIC purposes with other health and nutrition programs that serve persons eligible for the WIC program. The executive director of the Utah Department of Health has authorized the disclosure and use of confidential WIC information to certain programs to see if you qualify for their services; to conduct outreach; to share needed health information with programs you are already participating in; to streamline administrative procedures between programs; and to help assess the overall health of Utah families through reports and studies. You may ask WIC staff for more information about these programs.

I understand that my participation in the secure, web-based Utah WIC online peer counseling service is optional and involves confidential contacts with Peer Counselors who provide breastfeeding support.

Derechos y Responsabilidades

Derechos y Responsabilidades

¡Estamos felices que haya venido a WIC hoy y con gusto le atenderemos!

Yo tengo el derecho a:

  • Recibir cheques para comprar alimentos saludables. WIC no provee todos los alimentos que necesito.
  • Recibir información acerca de cómo alimentarse saludablemente y cómo tener una vida activa.
  • Recibir ayuda en cuanto a la lactancia.
  • Recibir información de otros servicios para la salud, como las vacunas.
  • Recibir un trato justo y respetuoso de los empleados de WIC y de la tienda.  Si no recibo un trato justo, puedo hablar con el supervisor de WIC. Si no estoy de acuerdo con mi elegibilidad para el programa, puedo pedir hablar con personal de la oficina del estado de WIC para una conferencia o audiencia.
  • Protección de mis derechos civiles. La reglamentación para la elegibilidad y la participación en el programa WIC son iguales para todos sin importar raza, color, nacionalidad, sexo, edad o discapacidad.
  • Privacidad. La política de privacidad de WIC se encuentra en el reverso de este formulario.

Mis responsabilidades son:

Entiendo que daré información correcta y completa acerca de:

  • Mis ingresos. Daré información de los ingresos de todas las personas en mi casa. Informaré al personal de WIC si hay cambios de ingresos.
  • Mi participación en Medicaid, SNAP/Cupones Para Alimentos – “Food Stamps”, o el Programa de Empleo Familiar (TANF). Informaré al personal de WIC si ya no estoy participando en esos programas.
  • Mi estado de lactancia. Informaré al personal de WIC si estoy dando menos leche materna o dejo de amamantar.
  • Mi estado de embarazo.
  • Mi dirección. Informaré al personal de WIC de cambios en mi dirección o teléfono. Puedo pedir una Verificación de Certificación (VOC) si voy a mudarme fuera del estado. Esto me ayudará a participar en WIC.

Entiendo que debo seguir las siguientes reglas:

  • Tratar con respeto a los empleados de la clínica y de la tienda.  No diré malas palabras, no gritaré,  no amenazaré o lastimaré a nadie.
  • Usar los alimentos de WIC únicamente para la persona que tenga el nombre impreso en los cheques.
  • Devolver a la clínica comida extra que no usaré.
  • No vender, regalar o intercambiar los cheques o alimentos de WIC. Esto incluye la publicación en el Internet, o devolverlos a la tienda. Cualquier alimento que venda o regale que sea igual a los alimentos de WIC, serán asumidos como alimentos de WIC. Esto resultará en que yo tenga que pagar al programa.
  • Usar los cheques sólo dentro de las fechas impresas en el cheque.
  • Recibir cheques de una clínica a la vez.  Entiendo que participar en más de una clínica de WIC es ilegal.
  • Asistir a todas mis citas o llamar a la clínica para cambiar la cita. Entiendo que si falto a mis citas dos meses seguidos, se me puede retirar del programa.
  • Traer conmigo el paquete de identificación cada vez que visito la clínica o voy a la tienda a usar mis cheques de WIC.
  • Cuidar mis cheques de WIC como si fueran dinero.  Protegiéndolos contra pérdida, robo o destrucción.
  • Informar a los empleados de WIC si perdí o me robaron el paquete de identificación o los cheques. No usaré los cheques que reporte como perdidos.
  • Comprar únicamente lo que indica el cheque y el folleto de alimentos.
  • No haré ningún cambio al cheque.
  • Firmar el cheque solamente después de que el cajero haya escrito el total.
  • Seguir las reglas e instrucciones del folleto “Alimentos Autorizados por WIC”.

Acuerdo:

Yo he leído o se me ha informado de mis derechos y responsabilidades (impresos al reverso). Entiendo que si no cumplo con estas responsabilidades, yo y mis niños podemos perder los beneficios del programa WIC.

Esta certificación se realiza mediante el uso de fondos federales.  Certifico que la información que he proporcionado es correcta.  El personal del programa puede verificar toda la información que he presentado a la clínica.  Yo sé que cualquier reclamo falso hecho o dicho a propósito para recibir beneficios de alimentos (por ejemplo: hacer una declaración falsa o falsificar, encubrir u ocultar la verdad) puede dar como resultado que la agencia pida el reembolso del valor de los alimentos que incorrectamente se me dieron y puedo ser sujeto a un juicio civil o criminal bajo la ley federal y estatal.

Si he elegido designar un apoderado, él/ella puede recoger y cambiar mis cheques de WIC.  Mi apoderado también puede llevar a mis hijos, a la clínica de WIC si es necesaria que se les tome el peso, la estatura y una muestra pequeña de sangre la cuál detecta si el nivel de hierro es bajo.  Entiendo que soy responsable por las acciones de mi apoderado. Es mi obligación preguntar a mi apoderado por información obtenida durante la cita de WIC.  Entiendo que yo, el endosante, o un endosante alternativo que he nombrado, debe estar presente en las citas de certificación. 

Política de privacidad de WIC:

WIC respeta el derecho a su privacidad. Puede que reciba mensajes de texto, llamadas por teléfono, cartas, tarjetas postales o correos electrónicos para recordarle de sus citas.  Usted puede solicitar no recibir estos recordatorios.  Si opta por no recibir textos, mande mensaje de texto al número 22300 con la palabra STOP.

Información acerca de su participación con el programa WIC puede ser compartida con otros programas de salud y nutrición.  El Director Ejecutivo del Departamento de Salud de Utah ha autorizado el compartimiento y uso de información confidencial de WIC con ciertos programas para ver si usted califica para recibir servicios; para informarle sobre la asistencia disponible; para compartir información necesaria con los programas de salud en lo cual usted ya está participando; para simplificar los procedimientos administrativos entre los programas y para ayudar a evaluar la salud general de las familias de Utah a través de informes y estudios.  Usted puede pedirle al personal de WIC más información acerca de estos programas

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