To activate your card, to report a lost or stolen card, or check your WIC balance:

• Call the WIC Card Customer Service Help Line at 1-855-769-8890. This line is open 24 hours a day, 7 days a week.
• Visit the WIC ebtEDGE Cardholder Portal
• Call your local WIC office

When you receive your WIC card in the clinic, sign the back and set up your 4 digit Personal Identification Number or PIN. To set up a PIN, you can either:

• Call WIC EBT Customer Service at 1-855-769-8890
• Visit the WIC ebtEDGE Cardholder Portal – If you are new to the ebtEDGE Cardholder Portal, you will need to register and create a username and password. Call your local WIC office to help.

When creating a PIN, have your date of birth, zip code and WIC card number ready.

Once you create a PIN, your WIC card is ready to use at an authorized WIC grocery store.

At the beginning of each month, your complete food package will be available. To check your balance throughout the month, you can:

• Call 1-855-769-8890 or check the website – WIC ebtEDGE Cardholder Portal (the phone number and website are listed on the back of your WIC card)
• Check the ending balance on your receipt after making a WIC foods purchase.
• Check your beginning balance at the Customer Service desk at the grocery store before you shop.

• Each month, WIC puts healthy foods in your WIC account for you to use at the store. This is called your food benefit or food package.
• It includes foods like fruits and vegetables, milk, whole grains, yogurt, peanut butter, beans, and more.
• Your food benefit refreshes on the first day of every month.
• Use your Welcome to Vermont WIC and Vermont WIC Foods Guide for more details.

• Check your balance before you shop using the WICShopper App, ebtEDGE cardholder portal, by contacting 1-855-769-8890, or by contacting your local WIC office.
• Make a list based on your Family Food Benefits.
• Shop early or late when stores are less busy.
• Don’t hesitate to ask store staff or your local WIC office for help.