Need help with your benefits or WIC program?

Are you having any of the problems below:
  • Scanning fruits and vegetables?
  • Issues with or need changes to “My Benefits”?
  • Need to schedule or have missed an appointment?
  • Need to replace a lost or stolen card?
  • Have nutritional questions and need to speak with a WIC specialist?
  • Have general questions about the WIC program or need help with registration?
Tap Here
Best option: contact your local WIC clinic.

We are the developers of the WICShopper app and unfortunately are not able to answer specific questions about your benefits or schedule appointments.  For these issues, use the ‘Find a WIC Office’ button on the home screen of the app.  They are the only ones that can resolve these types of problems.

Common Questions – Below are a few FAQs that may help you.

Scanning Fruits and Vegetables:

Scanning fruits to determine if they are eligible can be tricky and WICShopper may not be able to read the barcodes on individual pieces of produce. Additionally, some stores use their own codes and those items don’t always scan in the app as WIC eligible. This means in the app it could show as not eligible when in fact it is covered by your benefits. Most whole, pre-cut or sliced produce without sauces or dips are allowed. Always refer to your foods list in the app (WIC Allowable Foods) for more details.

Unable to buy a product you think is WIC eligible?

If you were unable to make purchases that you felt should be covered, you can also tap the “I couldn’t buy this!” button to report the product to your WIC agency.  They will responde back to you

Technical issues with the app?

Tap Here

Having trouble viewing benefits:

Please let us know what state you are in and what your card number is and we will be happy to troubleshoot further.

If you are having a technical issue with the app, please include as many details as possible on the problem that is occurring including:

  • Type of device you are using (phone model, tablet, etc.)..
  • Any error messages that are seen

Scanning Fruits and Vegetables:

This is NOT a technical issue.

Scanning fruits to determine if they are eligible can be tricky and WICShopper may not be able to read the barcodes on individual pieces of produce. Additionally, some stores use their own codes and those items don’t always scan in the app as WIC eligible. This means in the app it could show as not eligible when in fact it is covered by your benefits. Most whole, pre-cut or sliced produce without sauces or dips are allowed. Always refer to your foods list in the app (WIC Allowable Foods) for more details.

If you were unable to make purchases that you felt should be covered, your best option would be to contact your local WIC program for assistance. You can find the contact information by using the ‘Find a WIC Office’ button on the home screen of the app.

Questions about benefits or appointments:

This is NOT a technical issue.

We are the developers of the WICShopper app and unfortunately are not able to answer specific questions about your benefits or schedule appointments.  For these issues use the ‘Find a WIC Office’ button on the home screen of the app.

If you are having a technical issue with the app, please include as many details as possible on the problem that is occurring including:

  • Type of device you are using (phone model, tablet, etc.)..
  • Any error messages that are seen.