If you need to change your PIN for any reason or lose your card, call Customer Service at 1.866.629.1095.

• Florida WIC Program  1-800-342-3556
• Fax  850-922-3936

WIC Local Agency Telephone Numbers

Mailing Address

Bureau of WIC Program Services

4052 Bald Cypress Way, Bin A16

Tallahassee FL 32399

Q: Do I have to get all of my WIC foods?

A: No, it is not a violation if you choose to purchase less or none of the WIC foods prescribed to you.

Q: Can I replace foods I don’t use with another food?

A: A few substitutions are allowed for some foods. Contact your WIC local agency to discuss your options and to have your food benefits changed. No substitutions may be made at the store.

Q: May I feed my WIC foods or my child’s WIC foods to other members in my household?

A: The WIC foods are meant only for the person who was issued the benefits. If those in your home receiving WIC benefits do not eat a certain WIC-provided food, either do not get it at the store or ask your WIC local agency staff to remove it from your benefits.

Q: What should I do if I reduce or stop breastfeeding?

A: Contact your WIC local agency. You will meet with a nutritionist and discuss the options available to you.

Q: Will my benefits roll over to the next month if they are not used?

A: No. Any WIC food benefits not purchased that month will not carry over to the next month.

Use the “Find a WIC Office” button in the WICShopper app.  You can get directions to your clinic and call them right from the app.

WIC Shopping

1. Reveiw the "WIC Food Guide" from the button on the main menu in WICShopper.  The guide will identity all household food benefits available with WIC.
2. Shop only at approved WIC retailers that are identified under the "WIC Stores" button in WICShopper.
3. Tell the cashier you are using an WIC card before items are scanned.
4. Inform the cashier if you have any coupons you would like to use.
5. The WIC-approved food items will be deducted from the eWIC card.
6. Check the receipt to ensure the items are correctly deducted and press the key to confirm your purchase.
7. If you purchase non-WIC items, the cashier will ask you how you would like to pay for those items.
8. When the WIC transaction is complete, you will be prompted to remove your card and a tone or beep will sound.
9. The cashier will give you a receipt with your remaining balance for the current month.
10. Make sure you have your eWIC card and receipt when you leave the store.
11. Unused benefits will not carry over to the next month.

Q: I scanned some foods or entered a UPC number and see some different messages.  What do they mean?

A: Messages are:

• Allowed – This item is WIC eligible! One thing to know is you might see an item is allowed, but it’s not part of your WIC food benefits, so you can’t buy it with WIC. For example, a fully breastfeeding mother gets canned fish. If a fully breastfeeding woman is not in your family, canned fish will not be part of your WIC food benefits, and you will not be able to buy canned fish at the register.
• Not Enough Benefits – You were prescribed these benefits, however you do not have enough left in this category to purchase the product you scanned.
• No Eligible Benefits – This means that you scanned a WIC eligible product, but it’s not part of your WIC food benefits, so you can’t buy it with WIC. For example, a one year old child gets whole milk. If you don’t have a one-year-old child in your family, whole milk won’t be part of your WIC food benefits, and you won’t be able to buy whole milk at the register.
• Not a WIC item – This means WIC hasn’t approved this item. If you think you should be able to buy this food with WIC food benefits, let us know by using the “I couldn’t buy this!” button in this app.

Q: I tried scanning fresh fruits and vegetables.  Either they don’t scan or they come up as not allowed. Why?

A: The app can’t scan fresh fruits and vegetables and sometimes the stores use their own packaging.  However, all whole, pre-cut, sliced or individual serving sizes without sauces or dips are allowed. There are some other rules, so refer to your Food Shopping Guide in the app for more details.

Q: When would I use, “I couldn’t buy this!”? And what is it?

A:  “I couldn’t buy this!” lets you tell WIC when a food item you’re trying to buy is denied at the register. When you use, “I couldn’t buy this!” in the WICShopper app, the WIC state agency will get a notice.  The WIC state agency will review all items submitted and work with stores to make allowed foods available to you!

For information on any of the following benefits and services visit:

https://www.floridahealth.gov/programs-and-services/wic/index.html

• WIC checks for nutritious foods
• Nutrition education and counseling
• Breastfeeding education and support
• Immunization screening and referrals
• Referrals for free or reduced cost health care
• Referrals to health or social services

English
In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state
or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11- 28-17Fax2Mail.pdf, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:
(1) mail:
U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410; or
(2) fax:
(833) 256-1665 or (202) 690-7442; or
(3) email:
[email protected]
This institution is an equal opportunity provider.

Spanish
De acuerdo con la ley federal de derechos civiles y las normas y políticas de derechos civiles del Departamento de Agricultura de los Estados Unidos (USDA), esta entidad está prohibida de discriminar por motivos de raza, color, origen nacional, sexo (incluyendo identidad de género y orientación sexual), discapacidad, edad, o represalia o retorsión por actividades previas de derechos civiles.

La información sobre el programa puede estar disponible en otros idiomas que no sean el inglés. Las personas con discapacidades que requieren medios alternos de comunicación para obtener la información del programa (por ejemplo, Braille, letra grande, cinta de audio, lenguaje de señas
americano (ASL), etc.) deben comunicarse con la agencia local o estatal responsable de administrar el programa o con el Centro TARGET del USDA al (202) 720-2600 (voz y TTY) o comuníquese con el USDA a través del Servicio Federal de Retransmisión al (800) 877-8339.

Para presentar una queja por discriminación en el programa, el reclamante debe llenar un formulario AD-3027, formulario de queja por discriminación en el programa del USDA, el cual puede obtenerse en línea en: https://www.fns.usda.gov/sites/default/files/resource files/usdaprogram-discrimination-complaint-form-spanish.pdf, de cualquier oficina de USDA, llamando al (866) 632-9992, o escribiendo una carta dirigida
a USDA. La carta debe contener el nombre del demandante, la dirección, el número de teléfono y una descripción escrita de la acción discriminatoria alegada con suficiente detalle para informar al Subsecretario de Derechos Civiles (ASCR) sobre la naturaleza y fecha de una presunta violación de derechos civiles. El formulario AD-3027 completado o la carta debe presentarse a USDA por:
(1) correo:
U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410; or
(2) fax:
(833) 256-1665 o (202) 690-7442; o
(3) correo electrónico:
[email protected]
Esta entidad es un proveedor que brinda igualdad de oportunidades.

Haitian Creole
Selon lwa federal sou dwa sivik yo ansanm ak règleman ak politik Depatman Agrikilti Etazini (U.S. Department of Agriculture, USDA) konsènan dwa sivik yo, li entèdi pou enstitisyon sa a fè diskriminasyon sou baz ras, koulè, orijin nasyonal, sèks (tankou idantite seksyèl ak oryantasyon
seksyèl), andikap, laj oswa poutèt reprezay pou yon aktivite ki pase ki gen rapò ak dwa sivik.

Yo kapab mete enfòmasyon sou pwogram nan disponib nan lòt lang ki pa Anglè. Moun ki gen andikap ki bezwen lòt mwayen kominikasyon pou jwenn enfòmasyon sou pwogram nan (pa egzanp Bray, gwo lèt, kasèt odyo, Langaj Siy Ameriken), dwe kontakte ajans Eta a oswa lokal ki
responsab administrasyon pwogram nan oswa USDA’s TARGET Center nan (202) 720-2600 (vwa epi TTY) oswa kontakte USDA pa mwayen Sèvis Relè Federal la nan (800) 877-8339.

Pou depoze yon plent pou diskriminasyon nan kad yon pwogram, yon Moun ki ap pote plent dwe ranpli yon Fòm AD-3027 (USDA Program Discrimination Complaint Form) li kapab jwenn anliy nan: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-ComplaintForm 0508-0002-508-11-28-17Fax2Mail.pdf, li ka jwenn li nan nenpòt biwo USDA tou, lè li rele nan (866) 632-9992, oswa lè li ekri yon lèt voye bay USDA. Lèt la dwe gen non, adrès ak nimewo telefòn moun ki depoze plent lan, epi li dwe gen yon esplikasyon alekri ki bay bonjan detay konsènan zak diskriminasyon ki te fèt la, pou pèmèt Sekretè Adjwen pou Dwa Sivik (Assistant Secretary for Civil Rights, ASCR) la konprann koz ak dat vyolasyon dwa sivil li di ki te fèt la. Li dwe soumèt fòm AD 3027 ki ranpli a oswa lèt la bay USDA pa:
(1) kourye lapòs:
U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410; oswa
(2) faks:
(833) 256-1665 oswa (202) 690-7442; oswa
(3) imèl:
[email protected]
Enstitisyon sa a ofri tout moun menm opòtinite a.

Revision Date 7/22