Get Help!

Shopping with eWIC

Who to call for help

Iowa WIC Help Desk:

Call your WIC clinic or Iowa WIC help desk if…

  • You have questions about WIC foods or amounts
  • You were not able to buy a food that you think is WIC approved

Call eWIC Customer Service at 1-844-234-4948 if…

  • Your card is lost, stolen or damaged
  • You need to reset or change your PIN
  • You think your receipt doesn’t match what you bought
Setting your PIN
Before using your eWIC card the first time, you must pick a 4 digit Personal Identification Number (PIN) for your card. Set your PIN by calling eWIC Customer Service at 1-844-234-4948 or by logging onto
eWIC in Iowa
eWIC has been successfully implemented in several states, with many other states in the process of transitioning. States that have implemented eWIC noted several improvements to the WIC program, including:

  • Elimination of paper checks has improved the shopping experience for WIC participants
  • Electronic approval of WIC items has improved the check-out experience for cashiers
  • Electronic payment processing has improved the reconciliation process for retail vendors
  • eWIC issuance of benefits has streamlined the process in the WIC clinic