Get Help!
Shopping with eWIC
- View your available benefits and the Massachusetts WIC approved food list.
- Scan products to make sure they are WIC eligible.
- Watch this video for helpful tips on how to shop with your WIC Card.
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FAQ
Who to Call
Call the local program if…
- You have questions about WIC foods or amounts
- Your card is lost, stolen, or damaged
- You have questions regarding benefits or appointments
- You have recently given birth
- Use the WICShopper app to “Find a WIC Office”
Call the number on the back of your WIC Card if…
- You are having a problem making a purchase with your WIC Card
〉 Hours of Operation: Mon-Fri 8:30am-5:00pm EST, except holidays.
General Questions
Q: What should I do if my card is lost or stolen?
A: Call your local WIC Program right away! They will stop anyone from using your food benefits and help you get a new card.
Q: Where can I shop with my WIC Card?
A: You can purchase WIC foods and infant formula at WIC-authorized stores. Please be aware that WIC-authorized pharmacies are only approved to redeem infant formula.
Please use the “WIC Stores” button in the WICShopper app to locate WIC-approved stores.
Q: What happens if I can’t do my own shopping and need someone else to shop for me?
A: You may have someone else shop for you if you wish. You can give them your WIC Card and PIN. Just make sure this is someone you can trust!
Q: How do I get more benefits once my benefits have expired?
A: You need to contact your local WIC office. If you don’t already have an appointment scheduled, call your local program to make one.
About my PIN
Q: What if I forget my PIN or want to change it?
A: Call your Local WIC Program or the phone number on the back of your WIC Card to change your PIN.
Q: What if I enter the wrong PIN?
A: After 4 incorrect attempts, your PIN will be locked. This is done as a protection from someone guessing your PIN and getting your food benefits. There are 3 ways to unlock your card:
- Call your local program
- Call the number on the back of your WIC Card
- Wait until midnight and your account will automatically unlock
Benefit or Appointment Questions
- Questions regarding your benefits, appointments or other WIC related policies?
- Please use the “Find a WIC Office” button in the WICShopper app to contact your local WIC office.
- How do I get more benefits once my benefits have expired?
- You need to contact your local WIC office. If you don’t already have an appointment scheduled, call your local program to make one.