Get Help!
Shopping with eWIC
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FAQ
Who to Call
Call the local program if…
- You have questions about WIC foods or amounts
- Your card is lost, stolen, or damaged
- You have questions regarding benefits or appointments
- You have recently given birth
- Use the WICShopper app to “Find a WIC Office”
Call the number on the back of your WIC Card if…
- You are having a problem making a purchase with your WIC Card
〉 Hours of Operation: Mon-Fri 8:30am-5:00pm EST, except holidays.
General Questions
Q: What should I do if my card is lost or stolen?
A: Call your local WIC Program right away! They will stop anyone from using your food benefits and help you get a new card.
Q: Where can I shop with my WIC Card?
A: You can purchase WIC foods and infant formula at WIC authorized stores. Please be aware that WIC authorized pharmacies are only approved to redeem infant formula.
Use the WICShopper app to link to “WIC stores”
Q: What happens if I can’t do my own shopping and need someone else to shop for me?
A: You may have someone else shop for you if you wish. You can give them your WIC Card and PIN. Just make sure this is someone you can trust!
Q: How do I get more benefits once my benefits have expired?
A: You need to contact your local WIC office. If you don’t already have an appointment scheduled, call your local program to make one.
About my PIN
Q: What if I forget my PIN or want to change it?
A: Call your Local WIC Program or the phone number on the back of your WIC Card to change your PIN.
Q: What if I enter the wrong PIN?
A: After 4 incorrect attempts, your PIN will be locked. This is done as a protection from someone guessing your PIN and getting your food benefits. There are 3 ways to unlock your card:
- Call your local program
- Call the number on the back of your WIC Card
- Wait until midnight and your account will automatically unlock
Checking your Balance
You can check your account balance 3 ways:
- Link to “My Benefits” within the WICShopper app
- Check your last store receipt
- At the store: you can ask the cashier or customer service for a balance inquiry before any items are scanned
Benefit or Appointment Questions
- Questions regarding your benefits, appointments or other WIC related policies?
- Please use the button below in the WICShopper app to contact your local WIC office.
- How do I get more benefits once my benefits have expired?
- You need to contact your local WIC office. If you don’t already have an appointment scheduled, call your local program to make one.
I couldn’t buy this!
If a product is not scanning as WIC-eligible in the app or at the register, but you believe it should be, please use the following form to notify your agency.
Use the WICShopper app to link to “I couldn’t buy this!”
Technical Issue
Are you having a technical issue with the app? This forms sends feedback to JPMA, INC., the developer of the WICShopper app. If you have comments or an issue with the app, we can help you. If you have questions about your benefits or the WIC program, you can contact your local WIC office for help. You can find information about your nearest WIC office under “Benefit or Appointment?” above.
Use the WICShopper app to “Email App Support”