Proof of income such as each applicant’s Medicaid card or pay statements from the last 30 days for each adult living in your home. If you’re paid every week, bring 4 pay statements. If you’re paid every other week or twice a month bring 2 pay statements. Please report all income.

Proof of address such as a current utility bill, or a current rent or mortgage bill or receipt. It must have your street address printed on it.

Proof of identity for each person to be certified such as a: driver license, birth certificate, Medicaid card, or photo ID. Infants may use a crib card or a hospital document. Children age 1 and older require a birth certificate, Medicaid card, or photo ID.

Proof of guardianship if you are not the child’s parent.

Infants and children being certified.

A parent or guardian must be present at certification appointments.

• What foods does WIC provide?
  • WIC provides an assortment of foods including fruits and vegetables, dairy, whole grains, cereal, eggs, beans, peanut butter, infant foods, and infant formula.
• Do I have to buy all my WIC foods?
  • No, it is not a problem if you choose not to purchase an item or purchase less of the WIC foods provided to you.
• Can I replace foods I don’t use with another food?
  • Substitutions are allowed for some WIC foods. Contact your WIC clinic to discuss your options and have your food benefits changed. No substitutions may be made at the store. You must buy WIC-authorized foods in the food categories on your WIC account. Check the WIC Shopper app or your Utah WIC Shopping Guide.
• May I feed my WIC foods or my child’s WIC foods to other members in my household?
  • WIC foods are meant for the person they were issued for. All family member’s benefits are combined into the family’s WIC account. If the WIC participants in your family don’t eat a certain WIC-provided food, do not buy it or ask the clinic staff to remove it from your account. If you have gotten WIC foods that are unneeded, bring them to your WIC clinic.
• What should I do if I reduce or stop breastfeeding?
  • Contact your WIC clinic. You will meet with a nutritionist and discuss the options available to you.
• Will SNAP benefits and WIC benefits be on the same card?
  • The WIC card for the WIC program is separate from the EBT card for the SNAP program.
• How does the WIC card work at the store?
  • The process is very similar to using a debit or credit card. Participants shop for their WIC-approved items. At checkout, the WIC card is swiped in the PIN pad where WIC-approved items are deducted from the balance in the account. Unused benefits will remain in the account and will expire on the last day of the month at midnight.
• Do participants need to show identification with their WIC card at the grocery store?
  • Identification is not required with the WIC card at the grocery store. The PIN will be the participant’s identification for using the card.
• Who can change the WIC card PIN?
  • Only the head of household (parent or guardian) can change the PIN for a WIC card. Call WIC card customer service at 1-855-784-5584 (this phone number is on the back of your WIC card) to change your PIN. If you need help in a language besides English and Spanish, call or text your local WIC clinic.
• Can WIC cards be used at self-checkout registers or for online shopping?
  • Most stores are ready to accept WIC cards at self-checkouts. Please ask store staff if they accept WIC purchases at their self-checkout machines before you use it. WIC cards can’t be used for online shopping.
• What should I do if an item on the WIC Approved Food List does not get deducted from my WIC account at checkout?
  • After scanning all items, WIC-approved food items in the family’s account will be deducted from the WIC account. Check the receipt to make sure the items are correctly deducted before you confirm your purchase. If you find an item you couldn’t buy at the store that you believe should be a WIC-approved item, submit the item to WIC for consideration. You can submit the item with the “I Couldn’t Buy This” button on the WIC Shopper app. UPCs for packaged produce items are normally added at the store level. Please speak with a store manager or customer service if you find a produce item you couldn’t buy with your WIC card.

• Use the “WIC Stores” button in the WICShopper app
• Look for a “Utah eWIC is welcome here” sign.

A:

• Allowed – This items is allowed for WIC! One thing to know is you might see an item is allowed, but it’s not in your WIC food benefits, so you can’t buy it with WIC. Until WIC benefits link to the WICShopper app, this “allowed” message may not apply to your family’s benefits. For example, a one year old child gets whole milk. If you don’t have a one year old child in your family, whole milk won’t be part of your WIC food benefits, and you won’t be able to buy whole milk at the check stand.
• Not a WIC item – This means WIC hasn’t approved this item. If you think you should be able to buy this food with WIC food benefits let us know by using “I couldn’t buy this!” button in this app.
• Unable to identify – This means the app can’t determine if the item is WIC eligible. This could be due to not having connectivity in the store. Try connecting to WiFi or finding a spot where you get better service.

Q: I tried scanning fresh fruits and vegetables.  Either they don’t scan or they come up as not allowed. Why?

A: The app can’t scan fresh fruits and vegetables and sometimes the stores use their own packaging.  However, all whole, pre-cut, sliced or individual serving sizes without sauces or dips are allowed. There are some other rules, so refer to your food list in the app for more details.

A:  “I couldn’t buy this!” lets you tell WIC when a food item you’re trying to buy is denied at the register. When you use, “I couldn’t buy this!” in the WICShopper app, we will get a notice at the State WIC office. We review all items you tell us about and work with stores to make allowed foods available to you!

YOUR RIGHTS AND RESPONSIBILITIES

Revised 07/01/2024

You have the right to:

• Receive benefits to buy healthy foods and to know that WIC does not provide all the food needed.
• Get information about healthy eating and active living.
• Receive help and support with breastfeeding.
• Receive information about immunizations and other health services that may help you.
• Fair and respectful treatment from WIC staff and store employees. If you have not been treated fairly, you can talk to a WIC supervisor. You can ask the WIC director or the state WIC office for a conference or hearing if you disagree with decisions regarding your eligibility.
• Civil rights protection. WIC program eligibility standards are the same for everyone regardless of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.
• Privacy. WIC’s privacy policy is found below.

You are responsible to:

• Tell staff about all of your income sources and report any changes.
• Tell staff if you participate in Medicaid, the Supplemental Nutrition Assistance Program (SNAP), or the Family Employment Program (TANF). Let WIC know if you stop participating in a program that made you eligible for WIC.
• Tell WIC if you are breastfeeding or if you reduce or stop breastfeeding.
• Tell WIC if you are pregnant or give birth.
• Share your contact information including your address with WIC and report any changes. If you are moving out of state, you can ask for a Verification of Certification (VOC) to make it easier to get on WIC in your new state.

You agree to:

• Treat clinic staff and store employees with respect. You won’t swear, yell, threaten, or harm anyone.
• Use your WIC foods for the family members they were issued for.
• Return extra foods or infant formula to the clinic. You are not required to purchase all the foods and formula issued by WIC if they are not needed.
• Never sell, give away, or trade WIC foods, infant formula, or your WIC card. This includes posting them online or returning them to the store. Any food or formula you sell or give away that is the same as the WIC food or formula you received will be assumed to be WIC food and you will be asked to pay the program back for the food or formula.
• Receive benefits from only 1 WIC clinic at a time. Dual participation is illegal.
• Keep your appointments or contact the clinic to reschedule. You can be taken off WIC if you do not receive benefits for 2 months in a row. You can be put back on if you complete the required appointments.
• Protect your WIC card like a debit card and keep it from being lost, stolen, or damaged.
• Promptly tell WIC staff if your WIC card is lost or stolen.
• Not share your WIC card or PIN with anyone except for those you authorize with the clinic.
• Follow the rules and instructions in the Utah WIC Program Shopping Guide and WICShopper App.    

Agreement:

You have read or been advised of your rights and responsibilities. If you do not follow these rules, you understand you may be asked to repay WIC for any benefits your family received. You also understand you may lose future benefits and be taken off the WIC program.

This certification is being completed with the receipt of federal assistance. You certify that the information you have given is correct to the best of your knowledge. Program staff may verify all of the information you have given to the clinic. You know that any untrue information you have given to receive WIC food benefits, including but not limited to making a false or misleading statement or misrepresenting, concealing, or withholding facts may result in you having to pay back the state agency for the value of food improperly given to you, and may subject you to civil or criminal prosecution under state and federal law.

You understand that each participant must reapply at the end of the certification period and be reassessed for program eligibility.

WIC Privacy Policy:

WIC respects your right to privacy. As a WIC participant, you may receive reminder text messages, phone calls, letters, or emails. You may request not to receive these reminders. To opt out of texts, tell clinic staff or reply STOP. To opt out of automated voice reminders, use option 9.

Information about your participation in the WIC program may be shared for non-WIC purposes with other health and nutrition programs that serve persons eligible for the WIC program. The executive director of the Utah Department of Health and Human Services has authorized the disclosure and use of confidential WIC information to certain programs to see if you qualify for their services, to conduct outreach, to share needed health information with programs you are already participating in, to streamline administrative procedures between programs, and to help assess the overall health of Utah families through reports and studies. You may ask WIC staff for more information about these programs.

USDA Nondiscrimination Statement:

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:

(1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights,1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (833) 256-1665 or (202) 690-7442; or (3) email: [email protected].

This institution is an equal opportunity provider.