We welcome you and your family to the Missouri WIC program. Please call us if you have any questions by dialing: 573-751-6204 or (toll-free) 800-392-8209.  You can also email Missouri WIC here – WICinfo@health.mo.gov.

Do you have questions or have problems using the WICShopper app?  Email JPMA at WICShopper@jpma.com 

Are you new to WIC?  Please watch the Missouri Welcome to WIC video below!

VIDEO

Missouri Welcome to WIC Video

eWIC is Coming!

All WIC agencies will move from providing checks to using electronic benefit transfer (EBT) to deliver WIC food benefits. The transition to EBT, referred to as eWIC, will create an easier shopping experience. WIC families will be able to purchase products over multiple trips to the store rather than purchasing everything at one time during the month.

We will be updating this information as eWIC approaches.  Check back here for updates!

Tips and FAQ’s

WIC Q & A

Q: Do I have to get all of my WIC foods?

A: No, it is not a violation if you choose to purchase less or none of the WIC foods prescribed to you.

Q: Can I replace foods I don’t use with another food?

A: A few substitutions are allowed for some foods. Contact your WIC local agency to discuss your options and to have your food benefits changed. No substitutions may be made at the store.

Q: May I feed my WIC foods or my child’s WIC foods to other members in my household?

A: The WIC foods are meant only for the person whose name is on the checks. If those in your home receiving WIC checks do not eat a certain WIC-provided food, either do not get it at the store or ask the local agency staff to remove it from your checks.

Q: What should I do if I reduce or stop breastfeeding?

A: Contact your WIC local agency. You will meet with a nutritionist and discuss the options available to you.

Q: Will my benefits roll over to the next month if they are not used?

A: No. Any WIC food benefits not purchased that month will not carry over to the next month.

 

 

Find a WIC Office

Use the “Find a WIC Office” button in the WICShopper app.  You can get directions to your clinic and call them right from the app.

Find a WIC Store
  • Use the “WIC Stores” button in the WICShopper app.
  • Look for a “Missouri WIC Authorized Retailer” sign.
Shopping Tips
  • Bring your WIC checks and WIC ID folder with you to the store.
  • Scan products in the WICShopper app to make sure they are Missouri WIC-eligible.  Remember to verify that you actually have the foods printed on your checks before purchasing the product!
  • Use your Missouri WIC Approved Food List (AFL) in WICShopper (or your printed version) to see the WIC foods you can buy.
Scanning Products

Q: I scanned some foods or entered a UPC number and see some different messages.  What do they mean?

A: Messages are:

  • Allowed – This item is allowed for Missouri WIC! One thing to know is you might see an item is allowed, but it’s not part of your WIC food benefits, so you can’t buy it with WIC. For example, a one year old child gets whole milk. If you don’t have a one-year-old child in your family, whole milk won’t be part of your WIC food benefits, and you won’t be able to buy whole milk at the register. Until WIC benefits link to the WICShopper app, this “allowed” message may not apply to your family’s benefits.
  • Not a WIC item – This means Missouri WIC hasn’t approved this item. If you think you should be able to buy this food with WIC food benefits, let us know by using the “I couldn’t buy this!” button in this app.
  • Unable to identify – This means the app can’t determine if the item is WIC-eligible. This could be due to not having connectivity in the store. Try connecting to WiFi or finding a spot in the store where you get better service.

Q: I tried scanning fresh fruits and vegetables.  Either they don’t scan or they come up as not allowed. Why?

A: The app can’t scan certain barcodes on fresh fruits and vegetables or sometimes the stores use their own packaging.

I couldn't buy this!

Q: When would I use, “I couldn’t buy this!”? And what is it?

A:  “I couldn’t buy this!” lets you tell WIC when a food item you’re trying to buy is denied at the register. When you use, “I couldn’t buy this!” in the WICShopper app, the WIC state agency will get a notice.  The WIC state agency will review all items submitted and work with stores to make allowed foods available to you!

Disclaimer and Nondiscrimination

Disclaimer and Nondiscrimination

Disclaimer

All information contained within the Department of Health and Senior Service website is intended for educational purposes only and is not to be used for diagnosis or treatment. The information is provided to further the understanding of WIC nutrition and related matters. Consumers should never disregard medical advice or delay in seeking it because of something they may have seen on this site. Nutritionists, physicians, and other health care professionals are encouraged to consult other sources and confirm information contained on this site. References to any non-governmental entity, product, service, or source of information that may be contained in this site should not be considered an endorsement, either direct or implied, by the Missouri Department of Health and Senior Services. Additionally, the Department cannot be held responsible for information contained on other sites to which its website may be linked. If any offensive information is found on these sites, we would appreciate immediate notification by email.

Nondiscrimination (English)

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

  1. Mail: U.S. Department of Agriculture
    Office of the Assistant Secretary for Civil Rights
    1400 Independence Avenue, SW
    Washington, D.C. 20250-9410;
  2. Fax: (202) 690-7442; or
  3. Email: program.intake@usda.gov.

This institution is an equal opportunity provider.

Nondiscrimination (Spanish)

Los demás programas de asistencia nutricional del FNS, las agencias estatales y locales, y sus beneficiarios secundarios, deben publicar el siguiente Aviso de No Discriminación:

De conformidad con la Ley Federal de Derechos Civiles y los reglamentos y políticas de derechos civiles del Departamento de Agricultura de los EE. UU. (USDA, por sus siglas en inglés), se prohíbe que el USDA, sus agencias, oficinas, empleados e instituciones que participan o administran programas del USDA discriminen sobre la base de raza, color, nacionalidad, sexo, discapacidad, edad, o en represalia o venganza por actividades previas de derechos civiles en algún programa o actividad realizados o financiados por el USDA.

Las personas con discapacidades que necesiten medios alternativos para la comunicación de la información del programa (por ejemplo, sistema braille, letras grandes, cintas de audio, lenguaje de señas americano, etc.), deben ponerse en contacto con la agencia (estatal o local) en la que solicitaron los beneficios. Las personas sordas, con dificultades de audición o discapacidades del habla pueden comunicarse con el USDA por medio del Federal Relay Service [Servicio Federal de Retransmisión] al (800) 877-8339. Además, la información del programa se puede proporcionar en otros idiomas.

Para presentar una denuncia de discriminación, complete el Formulario de Denuncia de Discriminación del Programa del USDA, (AD-3027) que está disponible en línea en: http://www.ocio.usda.gov/sites/default/files/docs/2012/Spanish_Form_508_Compliant_6_8_12_0.pdf. y en cualquier oficina del USDA, o bien escriba una carta dirigida al USDA e incluya en la carta toda la información solicitada en el formulario. Para solicitar una copia del formulario de denuncia, llame al (866) 632-9992. Haga llegar su formulario lleno o carta al USDA por:

  1. correo: U.S. Department of Agriculture
    Office of the Assistant Secretary for Civil Rights
    1400 Independence Avenue, SW
    Washington, D.C. 20250-9410;
  2. fax: (202) 690-7442;
  3. correo electrónico: program.intake@usda.gov.

Esta institución es un proveedor que ofrece igualdad de oportunidades.

Missouri Department of Health and Senior Services (MDHSS) Complaint of Discrimination Form

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