6 Ways to Check Your Account Balance

• Register your card in WICShopper and tap “My Benefits”.
• Call the toll-free Customer Service Line (1-844-892-3084).
• Ask a cashier to slide your card to check your balance.
• Check the bottom of your last receipt for your remaining balance.
• Login to account on ebtEDGE.com or in the ebtEDGE app.
• Ask your local WIC coffice to print your benefit balance.

Benefit Expiration

• Benefits expire at 12:00 midnight on the last day of the month.
• Unused benefits do not roll over to the next month.

Benefit Questions?

If you have questions about your WIC benefits or need to make changes, contact your local WIC office. Clinic contact information can be found in WICShopper, tap “Find a WIC Office”.

Find a WIC Store

• Tap “WIC Stores & Markets” in WICShopper to find stores near you.
• Look for the “WIC Accepted Here” sign at store entrances.

Shop for Your WIC Foods

• Buy what you need. You do not have to buy all foods at one time.
• Pay close attention to your available benefits.
  • Do you have benefits for nonfat or 1% milk, 2% milk, or whole milk?
  • Do you have benefits for low fat/nonfat yogurt or whole milk yogurt?
• You can purchase any fresh fruit and vegetables (including organic!) as long as there are no added ingredients such as dressing, dip, nuts, etc.
  • Applicable to fruit and vegetables ONLY: If the item meets the fruit and vegetable requirements in the Idaho WIC Food List, it should be paid for at the register. This is true even if a fruit or vegetable scans as “Not a WIC Item” when using the WICShopper “Scan Barcode” or “Item Search” features.
  • Using self-checkout? If loose produce has a tiny sticker with a 4-5 digit number and mini-barcode, use the self-checkout screen to look up the item by the 4-5 digit number. This way WIC should pay for the produce item.

At Checkout

• Always pay with your WIC card first, then SNAP, then other types of payment (cash, credit, debit).
• Before approving the purchase, check your mid-purchase receipt to make sure WIC is paying for all your WIC items.
• If using coupons for non-WIC items, it is recommended that you separate your WIC and non-WIC items into two transactions. Use your coupons with the non-WIC transaction so you receive the full discount.
• Keep your receipt. If you have a problem at the store, this helps WIC to resolve it.
• Idaho WIC cards cannot be used in other states.

About your PIN

• Your PIN is a four-digit number that allows you to use your Idaho WIC card at the grocery store. Your card WILL NOT work until you select your PIN.
• Setting or changing a PIN requires the cardholder date of birth and mailing zip code.
• Choose four numbers that are easy for you to remember, but hard for someone else to guess.
• To set or change your PIN:
  • Phone: Call the toll-free Customer Service Line (1-877-892-3084) and follow the directions.
  • Online: Using ebtEDGE.com or the ebtEDGE app
    • Create or login to ebtEDGE account
    • Select your WIC Account
    • Click “PIN Select”
  • You have four chances to enter your PIN correctly at the cash register. After the fourth incorrect attempt, your card will be locked.
    • You can immediately unlock your card by changing your PIN. Otherwise, your card will automatically unlock at 12:01 AM the next day.
  • Do not share your PIN with anyone or write it on your WIC card. If someone knows your PIN, they can use your card to get your benefits and those benefits will not be replaced.

Caring for Your Card

• Your card is re-usable. Do not throw away your card, even when all your benefits have been used.
• Keep your card safe and clean.
• Do not bend, place in direct sunlight, or near magnets/electronic equipment.
• Do not write your PIN on your card.

Card Freeze or Replacement

• If your card is lost, stolen or damaged immediately call the toll-free Customer Service Line (1-877-892-3084) or access ebtEDGE to place a freeze on your card or deactivate it.
  • If a freeze is placed on your card, it will prevent any transactions from being approved until you remove the freeze, which you can do at anytime. 
  • If you need a replacement card, it can be mailed to you within 5-7 business days.
    • If it is within the last 10 days of the month and you cannot wait for a mailed replacement card, you can visit your local WIC office to get a new card.

What should I do if I’m not able to buy a product I think is WIC-approved?

• Check the Idaho WIC Food List to make sure the product meets the requirements.
• Check your benefit balance to make sure you have that item available in your benefits.
• Tap “I Couldn’t Buy This!” in WICShopper and complete the form.